Returns & Refunds

Please return any unwanted items within 28 days from the date the order was shipped.

We will not accept goods outside of the time frame, other than for faulty garments and will not accept returns for items that have been worn or where the tag has been removed

We will only accept returned goods that are in the same condition as when sent.

If you wish to have an exchange or report a faulty item you may contact us via [email protected]

A refund will be issued to the original card that was used for the purchase within 5 days of receipt of the return. This refund will include the full value of the items returned, including UK taxes, but excluding shipping or return courier costs.

Address for Returns
Princess Yachts Limited
Marketing Office
Newport Street
Plymouth
PL1 3QG
United Kingdom

All international customers must pay for their goods to be returned for a refund

Please mark clearly on the outer carton ‘UK Returned Goods’. Failure to do this may result in charges being levied, a delay in your parcel reaching us and a delay with your refund being processed

We recommend that you use a reliable postal service or courier that will give you a tracking number and insure you for the value of the goods

We cannot take responsibility for items lost without proof of postage and the parcel will be your own responsibility until it reaches us